Meet Lynne, our Senior Service Delivery Lead for Ophthalmology

Thursday, September 24, 2020

Lynne’s career began 27 years ago at East Kent Hospitals University NHS Foundation Trust and evolved throughout the years. Currently, she is also the President of the International Ophthalmic Nurses Association (IONA). Through her position at IONA, she aims to facilitate and encourage communication between Ophthalmic Nurses and Allied Health Professionals around the world to share information and enable knowledge and best practice. She has been able to combine her nursing skills and her love of travel to work as a volunteer in several countries, usually for around a month at a time.

As Senior Service Delivery Lead for Ophthalmology at ICS Insourcing, she aims to give the patients a valuable and memorable experience in the hospital.

We met up with Lynne to ask her a few questions to get to know her better:

 

What do you look for when it comes to selecting high-quality staff for our service?

I always look for people with drive and enthusiasm. People who care about the patients and are willing to go over and above their job descriptions. I look for staff that understand that there is no room to cut corners. At the end of the day, we must look after our patients and remain passionate about improving their lives and we keen to be seen as more than an additional staffing team.

How do you support the safe delivery of clinical services?

I try to make sure I am visible and backfill services while keeping the patient flow going. Patients’ communication is very important to me, so I want them to fully understand the service we are trying to provide. I try to ensure we abide by local and national rules and regulations without cutting any corners.

How do you believe ICS Insourcing will make a difference to Ophthalmology?

ICS Insourcing is an alternative service to support the services that are already in place. We can work alongside existing services and compliment them, helping to make a significant difference with their waiting lists. While providing services at high standards to give their patients a valuable and memorable experience in the hospital.

Tell us something about yourself that no one knows

I love to walk and travel. I’ve been fortunate enough to walk in many parts of the world, including trekking the Great Wall of China, Nepal, and the Sahara Desert. I also like to walk for causes, and I often walk for charities like Macmillan Cancer Support. I was scheduled to go to both Portugal and Vietnam over these two months but due to COVID, I have kept to walking within the UK.

What are your current responsibilities as the President of the International Ophthalmic Nurses Association?

The International Ophthalmic Nurses Association (IONA) was set up in 1955, to enable ophthalmic nurses around the world in contact with each other. The IONA is going through some changes at the moment.

IONA is taking on an exciting new form, which was delayed by COVID, but will hopefully still occur this year. The new IONA will be a global ophthalmic nursing network whose members will be via national organisations rather than individual membership. The current IONA will be renamed as Association of Ophthalmic Nurses and Technicians (UK) to provide a voice on the global network. My goal is to ensure we work more cohesively with all the different countries involved.

How does the International Ophthalmic Nurses Association create an impact on clinical areas to date?

It is important to share and learn from nurses around the world irrespective of the economic status of the country, there are always opportunities to support and learn from each other. The organisation is non-political, it supports both national and international activity.  We would like to be able to create a sharing environment for guidelines and standards, education and skills.

What is your biggest achievement to date – personal or professional?

I consider myself very lucky. I’ve been able to combine my nursing skills and my love of travel to work as a volunteer in several countries, usually for around a month at a time. I’ve fallen in love with every country I’ve been to but in particular Southeast Asia and India. Last year I visited Nepal with a group of nurses to carry out basic health screening. During our visit, we supported a number of projects including an organisation that was helping young women that had been victims of trafficking, which was a very humbling experience.